Shipping and Dispatch

Shipping and Dispatch

Shipping and Dispatch can be arranged and processed by both customer and us. Products unit price shown on www.petophotelsupply.com website is exclusive shipping freight. Customer can choose shipping ways when they order. When sign contract with customer, we would compare forwarders' costs and charges and select the best offer for customer.

If customer prefers to ship products with their own forwarders, customer share the contact information of the forwarder to petophotelsupply.com, and petophotelsupply.com would contact them for all details and support to handle the shipment for customer. And if customer would like petophotelsupply.com to use our own forwarder, then petophotelsupply.com can inquire best shipping freight and arrange shipment for customer.

Shipping Way Option

By Sea

As shipping method is based on the size and weight of the merchandise, the number of boxes, and the distance of shipment, there will be different shipping ways for option. For volume size and weight over 1 cbm, and customer has sufficient time and enough supplies in stock, petophotelsupply.com suggest sea shipping for choice. Except for delivery to base port, we can also be helpful to offer custom clearance service and door to door delivery service.

By Air

For order shipment volume size and weight is larger than 0.1 cbm and less than 1 cbm, it is more economical to be shipped out by air. petophotelsupply.com choose the most competitive logistics service providers to save customer's cost. Meanwhile, door to door delivery service can be provided upon requested.

By Courier

For small package order, DHL, UPS, FEDEX, USPS and HK POST are best options for shipment arrangement. Depending on distance of shipment, petophotelsupply.com would compare with different couriers and select the best solution for customers to help save cost.

Shipping Time

Shipping time is based on commercial address and the distance of the shipment. For sea shipment, it usually takes about 7-10 days for Asia line, and 2-3 weeks to European, American, Australian main base port. More than 3-4 weeks is requested to be sent to Africa, South American base port. For inland point cities, it will take 2-3 more weeks when goods arrived to base port, and about one more week for custom clearance processing. Please place orders with sufficient time on handling of shipment.

Shipping Addresses

Shipping rates posted online and final shipping charges reflect commercial address rates, residential address is unacceptable as petophotelsupply.com and customer are primarily business to business.

Shipping Documents

During transportation, petophotelsupply.com will arrange a full set of documents for import custom clearance when orders delivered. Depending on trade terms, petophotelsupply.com provide different documents to assist customer to clear import custom. Generally, commercial invoice and packing list are basic documents, and as per customer's request, Certificate of Origin can be applied for clients. By sea shipment, the bill of lading would be also provided to assist customer on custom clearance.

Duties and Taxes

Customs duties and taxes are usually paid by the importer. Custom duties and tax on cross-border goods that collected by government, like trade tariffs, export and excise duties. Taxes are government fees collected by customs when goods enter a country, most of them are sales tax, value-added tax (TAX) and goods and service tax (GST), various rate and name from different country.

The amount of duties and taxes customer need to pay for a shipment depends on HS code, the value of goods and the goods description. Each product customer order, petophotelsupply.com will prepare the commercial invoice for customer when they are ready for shipment, including the HS code, total amount invoice value and products description, which will help customs authority to accurately calculate dutie and taxes when goods arrive.

Delivery Notice

After departure, a delivery notice will be issued to customers by petophotelsupply.com, updating the departure date and estimated arrival date by email to remind customers to arrange import custom clearance and taking delivery of goods.

Claim

When a shipment arrives, all shipments must be inspected upon delivery. Examine each carton for goods condition carefully. If customer find any damage or discrepancies, please contact insurance company and shipping company directly to file a claim with the insurance documents.

Stock Condition

For bath toiletries products, it should be stored in cool and dry place; and towels and bedding sets, please store them in cool, dry, moisture-proof places and avoid direct sunlight. petophotelsupply.com will not take any responsibility for any damage, wearout or breakage caused by the negligent actions or rough handling.